Shipping Policy

This policy explains how we process, dispatch, and deliver your order. We currently ship across Pakistan only.

1. Processing Time

Orders are processed and handed to our courier partner within 1–2 business days of confirmation. For Cash on Delivery (COD) orders, this begins once we've verified your order. Orders placed on weekends or public holidays are processed on the next business day.

2. Delivery Time

Once dispatched, standard delivery takes 3–5 business days, depending on your city:

• Major cities (Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Sargodha, and similar): typically 2–4 business days
• Other cities and remote areas: typically 4–6 business days

These are estimates, not guarantees. Delivery times may be affected by weather, courier delays, public holidays, or incomplete/incorrect address information.

3. Shipping Charges

Shipping charges are calculated at checkout based on your delivery location and order value, and are shown before you confirm your order. Any free-shipping threshold currently running will be displayed at checkout or in the cart.

4. Payment Options

We currently offer:

• Cash on Delivery (COD) — pay in cash when your order arrives
• Online prepayment — via the payment methods shown at checkout

5. Order Tracking

Once your order is dispatched, we'll share a tracking link/number via SMS, WhatsApp, or call, so you can follow your parcel to your door.

6. Address Accuracy

Please double-check your delivery address, phone number, and city at checkout. We are not responsible for delays or non-delivery caused by incomplete or incorrect address details. If a courier is unable to reach you, they will typically attempt contact before returning the parcel to us — re-dispatch may involve an additional delivery charge.

7. Failed Delivery Attempts & COD Orders

Our courier partners typically attempt delivery more than once. For COD orders, please keep your phone reachable around the expected delivery window so the rider can confirm details before arrival. Repeated unreachable or refused COD deliveries may result in the order being cancelled and, for repeat cases, restrictions on future COD orders.

8. Delays Outside Our Control

We are not liable for delivery delays caused by circumstances beyond our reasonable control, including but not limited to weather events, courier network disruptions, strikes, or regional security situations.

9. Damaged or Missing Parcels

If your parcel arrives visibly damaged, or an item is missing from your order, please contact us within 3 days of delivery with photos of the parcel and its contents. See our Return & Refund Policy for how these cases are resolved.

10. International Shipping

We do not currently ship outside Pakistan. We'll announce it on this page if that changes.

11. Contact Us

Questions about an order's shipping status? Reach out through our Contact page with your order number and we'll look into it.