Return & Refund Policy

Return & Refund Policy

We want you to be happy with what you ordered. If a piece isn't right, you can return it for a full refund within 3 days of delivery. This policy explains exactly how that works.

1. Return Window

You have 3 days from the date your order is delivered to raise a return or exchange request. Requests received after 3 days cannot be accepted, as our pieces are produced in limited quantities.

Please open and check your parcel as soon as it arrives so there is time to contact us if anything is wrong.

2. Condition of Returned Items

To be accepted, items must be:

  • Unworn, unwashed, and unaltered
  • Returned with all original tags still attached
  • In the original packaging
  • Free from stains, perfume, makeup marks, and odours

We inspect every returned item. Anything that shows signs of wear or alteration will be sent back to you, and no refund will be issued.

3. Items That Cannot Be Returned

  • Customised or made-to-order pieces, including custom-sized sportswear
  • Items marked as Sale or Clearance
  • Items returned without tags or original packaging
  • Items reported after the 3-day window has closed

4. How to Start a Return

  1. Contact us within 3 days of delivery with your order number.
  2. Tell us which item(s) you're returning and why.
  3. If the item is damaged, defective, or incorrect, attach clear photos.
  4. We'll confirm your request and share the return address and instructions.

Please do not ship anything back before we confirm your request. Unannounced returns cannot be tracked against your order and may be refused.

5. Return Shipping Costs

You cover the return courier charges if you are returning an item because of a size change, a change of mind, or any other preference-based reason.

We cover the return courier charges if the fault is ours — meaning the item arrived damaged or defective, we sent you the wrong item, or we sent the wrong size against what you ordered.

The original delivery charge paid on your order is non-refundable except where the fault is ours.

6. Refunds

Once we receive your return and confirm it meets the conditions above, we will issue a full refund of the item price.

Because most of our orders are placed as Cash on Delivery, refunds are issued by bank transfer, JazzCash, or Easypaisa. When we confirm your return, we'll ask you for:

  • Account title (the name on the account)
  • Account number or IBAN, or your JazzCash / Easypaisa number
  • Bank name, if applicable

Refunds are processed within 7 business days of us receiving and inspecting the returned item. Bank processing times may add a further 1–2 days.

If you paid online rather than by COD, the refund is returned to your original payment method.

7. Exchanges

If you'd prefer a different size or a different piece instead of a refund, tell us when you raise your request. Exchanges follow the same 3-day window and the same condition requirements.

Exchanges depend on stock availability. If the size or piece you want is unavailable, we'll issue a full refund instead.

8. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or is not what you ordered, contact us within 3 days of delivery with photos of the item and the packaging.

In these cases we cover return shipping, and you can choose a replacement or a full refund — including the original delivery charge.

9. Order Cancellations

You can cancel your order at no cost any time before it has been dispatched. Once an order has been handed to the courier, it can no longer be cancelled and must be handled as a return under this policy.

10. Contact Us

To raise a return, exchange, or refund request, get in touch through our Contact page with your order number. Our team will guide you through the process.

Amoura Fashion reserves the right to update this policy. The version published on this page at the time of your order is the version that applies.